bip99 Privacy Policy

Introduction

bip99 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the bip99 platform at bip99.org (the "Platform"). This Privacy Policy describes the categories of personal information we collect, the purposes for which we use that information, the conditions under which we may share it, and the rights you hold as a data subject. By registering an account on the bip99 Platform, placing a bet, or otherwise making use of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy applies to all users of the bip99 Platform, including visitors who browse without registering, registered account holders, and players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. We process personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

Information We Collect

bip99 collects personal information that is necessary for the provision of our services, verification of player identity, compliance with applicable law, and improvement of the Platform. The categories of information we collect include the following.

• Identity and contact information: full name, date of birth, gender, residential address, email address, and mobile phone number provided during account registration or KYC verification.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, and wallet or bank account identifiers used for payments.
• Account and gaming activity data: login timestamps, session durations, games played, bets placed, wager amounts, bonus usage, and responsible gaming tool interactions such as deposit limit changes or self-exclusion requests.
• Technical and device data: IP address, device type, operating system, browser type and version, unique device identifiers, and approximate geolocation derived from IP address.
• Communications data: records of your correspondence with bip99 customer support, including emails, chat transcripts, and any complaints or feedback submitted through the Platform.

How We Use Your Information

bip99 uses the personal information we collect for specific, defined purposes only. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected. Our primary purposes for processing your personal data are as follows.

• Account management and service delivery: creating and maintaining your bip99 account, processing deposits and withdrawals, and providing access to all games and betting markets on the Platform.
• Identity and age verification: conducting KYC checks to confirm that you are at least 21 years of age, that your identity matches the information you provided, and that you are not subject to any self-exclusion restriction.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats to the Platform and its users.
• Legal compliance: meeting our obligations under applicable laws, including responding to lawful requests from regulatory authorities, law enforcement agencies, and anti-money-laundering bodies.
• Platform improvement and personalisation: analysing aggregated usage data to improve game performance, fix technical issues, and where you have consented, personalising your experience with relevant promotions or game recommendations.

Our Privacy Commitments at a Glance

Legal Basis for Processing

bip99 relies on the following legal bases for processing your personal data, depending on the specific processing activity and the applicable legal framework in your jurisdiction.

• Contractual necessity: processing that is necessary for us to perform our contract with you, including operating your account, processing transactions, and delivering games and betting services.
• Legal obligation: processing that is required for bip99 to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and aggregated analytics that we consider necessary for the safe operation of bip99, provided this does not override your fundamental privacy rights.
• Consent: where we rely on your consent for optional processing activities such as receiving marketing communications or enabling non-essential cookies, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

Sharing Your Information

bip99 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may, however, share your information in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Service providers and technology partners: we share data with trusted third-party providers who assist in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, fraud detection providers, and cloud hosting infrastructure. All such providers are bound by confidentiality agreements and are not permitted to use your data for any purpose other than the service they perform for bip99.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bip99, its users, or the public.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of assets affecting bip99, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and the privacy practices of the new controller.
• With your consent: for any sharing of your data beyond the categories listed above, we will seek your explicit prior consent and will only proceed if you freely and unambiguously agree.

Cookies and Tracking Technologies

bip99 uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to remember your preferences, and to analyse how players use the Platform so we can continue to improve it. We use three categories of cookies.

• Strictly necessary cookies: these are required for the Platform to function and cannot be switched off in our systems. They are typically set in response to actions you take, such as logging in or setting deposit limits. These cookies do not store personally identifiable information beyond what is needed for session management.
• Analytics cookies: these help us understand how visitors interact with the Platform by collecting and reporting information anonymously. The data collected is aggregated and cannot be used to identify individual users. We use this data solely to improve Platform performance and user experience.
• Functional cookies: these allow the Platform to remember choices you make (such as your preferred language or display settings) and provide enhanced, more personalised features. These cookies may be set by us or by third-party service providers whose services we have added to the Platform.

You can control and manage cookies through your web browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the bip99 Platform and prevent you from accessing certain features, including account login and payment processing. Disabling analytics or functional cookies will not impair your ability to use the core Platform.

Data Retention

bip99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. The specific retention periods we apply are as follows: account data and transaction records are retained for a minimum of five years following account closure, in order to comply with anti-money-laundering and financial record-keeping requirements; gaming activity logs are retained for a minimum of three years; communications with customer support are retained for two years from the date of the last interaction.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. If you request erasure of your data before the retention period has expired, we will assess your request and delete all data that we are not legally required to retain. We will inform you of any data we are required to keep and the reason for that retention obligation.

Your Rights

As a user of the bip99 Platform, you have a number of rights in relation to the personal data we hold about you. bip99 is committed to honouring these rights promptly and without undue delay. To exercise any of these rights, please contact us at [email protected].

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how we process it, the legal basis for processing, and how long we intend to retain it.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you. We will action rectification requests within 30 days of receipt.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the data has been processed unlawfully. This right is subject to our legal retention obligations.
• Right to restriction of processing: in certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a rectification request is being assessed, or where you have objected to processing based on legitimate interests.
• Right to object: you have the right to object to processing of your personal data that is based on legitimate interests, including profiling. You also have the right to object to receiving direct marketing communications from bip99 at any time, with immediate effect.

bip99 will respond to all rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for exercising any of these rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

Data Security

bip99 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include SSL encryption for all data in transit, secure server infrastructure with access controls, regular security audits and vulnerability assessments, staff training on data protection and information security, and strict access controls limiting staff access to personal data on a need-to-know basis.

Third-Party Links and Services

The bip99 Platform may contain integrations with or references to third-party service providers, including payment processors and game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While bip99 works only with reputable partners, we have no control over the privacy practices of these third parties and are not responsible for their privacy policies or the content of their platforms. We encourage you to review the privacy policy of any third-party service provider whose services you use in connection with the bip99 Platform.

Children's Privacy

The bip99 Platform is strictly intended for adults aged 21 and above. bip99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately delete that data from our systems and close the associated account. If you believe that a minor may have registered an account on the bip99 Platform, please contact us immediately at [email protected] so that we can take prompt action.

Changes to This Privacy Policy

bip99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. When we make material changes, we will post a prominent notice on the Platform and, where practicable, send a notification to your registered email address. The updated policy will state the new effective date at the top of the document. Your continued use of the bip99 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how bip99 protects your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data subject rights, please contact the bip99 privacy team. Our support team is available 24 hours a day, seven days a week, and serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all regions of Bangladesh.

Email: [email protected] — Please include your registered username and a clear description of your request. We aim to respond to all privacy-related enquiries within 2 working days.